REOPENING & COVID-19 SAFETY PROTOCOLS
Here is what you can expect during your next visit with us. We have implemented new safety protocols to guard against COVID-19, in addition to our already robust safety protocols. Rest assured that you and your family are in good hands with our team : )
A very special Thank You to Catherine Goncalves for filming and editing our video!
New Office Protocols
With respect to COVID-19, as we reopen our office in accordance with the guidance of the Medical Officer of Health, the College of Optometrists of Ontario and the Ontario Association of Optometrists, we have implemented many new protocols and policies. These are designed to assure you that together we can do our part to provide services in a safe environment and prevent the spread of COVID-19.
Mandatory Mask Wearing
Gloves Worn During Appointments
Frequent Disinfection & Sterilization
Mandatory Social Distancing
We Are Here For You
An Expectations Checklist To Keep All Of Us Safe : )
- Our front door will be locked, and admittance to the clinic will be monitored by a staff member to control the number of people in the clinic at any given time.
- All visits to the office will be “by appointment ONLY”. No walk-in appointments will be allowed.
- We offer tele-optometry as an option for those patients not able to be seen in the clinic.
- We offer all glasses selection, repair and/or adjustments “by appointment ONLY”.
- Doctors’ and optical appointment times will be staggered and increased in time to reduce the number of patients coming to the office at a time and allow for thorough disinfection between patients.
- Appointments will be tailored to minimize the time a patient spends in the clinic.
- Social distancing (>2m) will be enforced as much as physically possible.
- Plexiglass barriers have been installed at the reception desk and on the table in our frame gallery.
- Hand sanitizing stations will be set up throughout our clinic.
- All magazines, reading material and toys have been removed from the waiting rooms.
- Chairs have been appropriately spaced to allow (>2m) of social distancing.
- All chairs are sanitized between patients.
- The office has been deep cleaned with EnviroShield, and this will be repeated regularly.
- All optometrists and staff will wear personal protective equipment (PPE) covering their nose, mouth and eyes when dealing with patients.
- Hands will be washed before and after every patient interaction. Single-use gloves will be worn any time direct patient contact is required.
- Sneeze guards have been added to all slit lamps.
- All devices or appliances, including eyeglass frames, that patients contact will be disinfected before use with another patient.
- Shipping of contact lenses, glasses or eye drops directly to patients or curbside pick up will be advised whenever possible.
- Receipts and prescriptions can be emailed to you directly.
- Tap “contactless” options for credit or Interac payments available.
- Preauthorized credit card payments can be made to avoid checking out in the office.
- New contact lens fittings will not be performed at this time.
- NCT tonometry (“the puff of air test”) will not be performed at this time.
- Visual field testing (peripheral vision testing) will not be performed at this time.
- All patients, caregivers, guardians, staff and visitors to the clinic MUST wear a mask. We encourage you to bring your own mask with you.
- All people entering the clinic will be required to sanitize their hands in the foyer.
- All people entering the clinic will have their temperature measured using a contactless thermometer.
- All people entering the clinic will be required to answer a series of screening questions to minimize the risk of a COVID positive person entering the clinic.
- Anyone refusing to or unable to wear a mask, refusing to sanitize their hands, having a fever or having a COVID positive response on the screening will be denied entry to the clinic and rescheduled.
- No COVID positive patients will be seen in person at the clinic.
- No patient with a “red eye” will be seen in person at the clinic.
- Patients will be asked to come to the clinic alone, or if necessary, with one caregiver to restrict the number of people in the clinic.
- Patients will be asked to arrive on time and, if early, will be asked to wait in their vehicle or outside. Late arrivals may need to be rescheduled as times to process patients through the clinic will be increased to allow proper screening and disinfection procedures to be carried out.